Shipping Policy
For burtsbees customers, the sections below set out processing, delivery, and tracking. This page applies specifically to burtsbets.shop.
What burtsbees customers should know about delivery issues
For burtsbees customers at burtsbets.shop, this section explains delivery issues. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@burtsbets.shop or 765-341-6782. We will work with the carrier and provide an appropriate resolution under our Refund Policy.
How burtsbees handles returns after delivery
The following returns after delivery guidance applies to the burtsbees storefront at burtsbets.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, burtsbees also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.
processing and transit at burtsbees
Customers using burtsbets.shop can rely on the following burtsbees guidance about processing and transit. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
How burtsbees handles delivery area
This delivery area section covers orders and visits through burtsbets.shop for burtsbees. Orders can be shipped only to addresses within the United States. Standard shipping is free.
tracking and addresses at burtsbees
Customers using burtsbets.shop can rely on the following burtsbees guidance about tracking and addresses. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
Merchant Information
Business name: burtsbees
Brand name: burtsbees
Email: Support@burtsbets.shop
Phone: 765-341-6782
Physical address: 4110 Baring Ave, East Chicago, Indiana, 46312, United States